Job Description
Join our dynamic team immediately! TechFlow Solutions is urgently seeking a Senior IT Support Specialist for a fully remote position with flexible hours. This is your chance to make an impact in a fast-paced environment while enjoying work-life balance.
We're looking for a tech-savvy professional to provide exceptional technical support to our clients across Miami and Florida. This role offers 100% remote work with flexible scheduling, competitive compensation, and growth opportunities.
Why Apply?
• Immediate start opportunity
• Flexible working hours (choose your schedule)
• Competitive benefits package
• Career advancement in IT leadership
Responsibilities
- Diagnose and resolve complex technical issues via remote support channels
- Manage and maintain client systems, networks, and cloud infrastructure
- Implement cybersecurity protocols and data protection measures
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to deliver seamless IT solutions
- Provide training to end-users on new technologies
Qualifications
- 5+ years of experience in IT support or system administration
- Expertise in Windows, macOS, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with flexible hours