Job Description
Join TechFlow Solutions as a Senior IT Support Specialist and revolutionize remote work in Washington! We provide all necessary equipment – including high-performance laptops, dual monitors, ergonomic accessories, and home office setup stipend. This 100% remote role offers competitive compensation, comprehensive benefits, and opportunities to advance your career while supporting cutting-edge technology solutions for our distributed team.
Responsibilities
- Deliver exceptional remote technical support via phone, chat, and video conferencing
- Proactively manage and troubleshoot hardware/software issues across distributed teams
- Configure and deploy company-provided IT equipment to new hires
- Develop and maintain IT documentation, knowledge base, and SOPs
- Collaborate with security team on remote access protocols and data protection
- Optimize VPN, cloud tools, and remote work infrastructure
- Lead IT projects for remote workforce scalability
Qualifications
- 5+ years of IT support experience with remote work environments
- Expertise in Windows/macOS deployment and troubleshooting
- Certification in CompTIA A+, Network+, or equivalent
- Strong knowledge of cloud platforms (AWS/Azure/GCP)
- Experience with remote monitoring tools (e.g., TeamViewer, Splunk)
- Excellent written communication and problem-solving skills
- Ability to work independently with minimal supervision