Job Description
Join our dynamic team immediately! TechFlow Solutions is urgently hiring remote IT Support Specialists in Charlotte, NC. Enjoy flexible work arrangements while making a significant impact in our fast-growing tech environment.
We're seeking a proactive professional to deliver exceptional technical support to our clients. This fully remote role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive culture.
Responsibilities
- Provide remote technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues including network connectivity, security protocols, and cloud applications
- Document troubleshooting steps and maintain detailed case records in ServiceNow
- Collaborate with cross-functional teams to implement scalable IT solutions
- Conduct system audits and recommend performance improvements
- Train clients on new technologies and best practices
Qualifications
- 5+ years of experience in remote IT support with enterprise clients
- Expert knowledge of Windows/macOS, networking fundamentals, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Experience with ticketing systems (ServiceNow/Jira) and remote desktop tools
- Strong communication skills with ability to explain technical concepts to non-technical users
- Proven problem-solving abilities with customer-first approach