Job Description
Are you a technical expert looking for a remote career path with the support of a global leader? Join Apex Systems as a Senior IT Support Specialist in Georgia. We are looking for a self-motivated professional to provide top-tier technical assistance to our clients, all while enjoying the flexibility of a remote or hybrid work environment.
Why Join Us?
- Equipment Provided: We provide a high-performance laptop, mobile device, and all necessary software tools.
- Full-Time Stability: Competitive benefits, career growth, and a dynamic work environment.
- Impact: Work directly with enterprise-level clients to streamline their IT operations.
Responsibilities
- Provide remote and on-site technical support for hardware and software issues via phone, email, and remote desktop tools.
- Manage the deployment and configuration of company-provided equipment for new hires.
- Troubleshoot complex network connectivity and system failures.
- Maintain accurate documentation of technical tickets and resolutions.
- Collaborate with cross-functional teams to improve IT service delivery and user experience.
Qualifications
- 3+ years of experience in IT support, Help Desk, or Technical Customer Service.
- Experience with Microsoft Office Suite and troubleshooting Windows and macOS operating systems.
- Strong understanding of network basics (TCP/IP, DNS, VPN).
- Excellent verbal and written communication skills.
- Ability to work independently in a remote setting with high autonomy.