Job Description
Join TechConnect Solutions Inc. as a Senior IT Support Specialist and revolutionize remote work in Miami! We provide all necessary equipment including high-end laptops, dual monitors, ergonomic chairs, and noise-canceling headsets. This fully remote role offers competitive compensation, comprehensive benefits, and a collaborative virtual environment. As a key member of our IT team, you'll empower users with seamless technical support while enjoying Miami's vibrant culture without the commute. Apply today to be part of a company that invests in your success!
Responsibilities
- Deliver remote technical support for hardware, software, and network systems
- Manage and maintain company-provided equipment for distributed teams
- Troubleshoot complex IT issues via phone, chat, and remote access tools
- Implement cybersecurity best practices for remote work environments
- Document technical procedures and create user training materials
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 5+ years of experience in IT support with remote work expertise
- CompTIA A+, Network+, or equivalent certification required
- Proficiency in Windows/macOS, cloud platforms (AWS/Azure), and VoIP systems
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong diagnostic and problem-solving abilities
- Excellent communication skills with multilingual support capability