Job Description
Join our dynamic remote team immediately! Coastal Tech Solutions is urgently hiring a Senior IT Support Specialist to provide exceptional technical assistance to our clients across Virginia Beach and beyond. This fully remote position offers the flexibility to work from home while making a significant impact on our clients' digital infrastructure. If you're passionate about technology and thrive in fast-paced environments, this is your opportunity to advance your career with a forward-thinking company.
What We Offer:
- Competitive salary with performance bonuses
- Comprehensive health benefits package
- Flexible remote work schedule
- Professional development stipend
- Collaborative virtual team environment
Responsibilities
- Diagnose and resolve complex technical issues via phone, email, and remote support tools
- Manage and maintain client networks, systems, and security protocols
- Implement and troubleshoot cloud-based solutions (AWS, Azure)
- Document all technical procedures and create knowledge base articles
- Provide training and guidance to clients on best practices
- Collaborate with cross-functional teams to deliver seamless IT solutions
- Monitor system performance and proactively address potential issues
Qualifications
- 5+ years of experience in IT support and systems administration
- Expertise in Windows Server, Active Directory, and network security
- Strong knowledge of cloud platforms (AWS/Azure) and SaaS applications
- Certification in CompTIA Network+ or equivalent required
- Exceptional problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- Experience with ticketing systems (Jira, ServiceNow)
- US citizenship or permanent residency required