Job Description
Join our elite night shift team as a Senior IT Support Specialist at TechSolutions Inc. We're seeking a dedicated professional to provide critical after-hours technical support to our Fortune 500 clients in Pittsburgh. This high-impact role offers exceptional compensation and career advancement opportunities in a 24/7 operations environment. Enjoy premium benefits including tuition reimbursement, comprehensive health coverage, and performance-based bonuses.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems during night shift hours (11 PM - 7 AM)
- Resolve complex network, server, and infrastructure issues with minimal supervision
- Collaborate with global IT teams using ServiceNow and Jira ticketing systems
- Implement security protocols and conduct vulnerability assessments
- Document incident resolutions and create knowledge base articles
- Train junior support staff on advanced troubleshooting methodologies
Qualifications
- 5+ years of enterprise IT support experience with night shift background
- Expertise in Windows Server 2019/2022, Active Directory, and VMWare
- CompTIA Security+ and CCNA certifications required
- Strong experience with cloud platforms (AWS/Azure) and hybrid environments
- Proven ability to work independently with minimal supervision
- Excellent written and verbal communication skills