Job Description
Join CyberSecure Solutions Inc. as a Senior Night Shift IT Support Specialist and earn top-tier compensation while safeguarding critical infrastructure during off-peak hours. This high-paying role offers unparalleled career growth in a dynamic tech environment. As a key member of our 24/7 operations team, you'll provide elite technical support to enterprise clients, ensuring seamless system performance and security compliance. Enjoy premium benefits including performance bonuses, comprehensive health coverage, and tuition reimbursement. Baltimore's thriving tech scene combined with our industry-leading compensation package makes this opportunity unmatched for ambitious professionals seeking financial advancement and work-life balance.
Responsibilities
- Provide Tier 3/4 technical support for enterprise systems, networks, and cloud infrastructure during night shifts
- Monitor and resolve critical security incidents using SIEM tools and incident response protocols
- Execute system maintenance, patch deployments, and infrastructure upgrades during off-peak hours
- Document complex technical solutions and create knowledge base articles for internal teams
- Collaborate with global IT teams during critical outages and major incident escalations
- Conduct proactive system health checks and performance optimization
- Maintain compliance with SOC 2 and ISO 27001 security standards
Qualifications
- 5+ years of enterprise-level IT support experience with night shift exposure
- CompTIA Security+ or CISSP certification required
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- Advanced troubleshooting skills for network infrastructure and virtualization
- Experience with ITSM tools (ServiceNow, Jira) and monitoring systems
- Strong analytical abilities for complex problem-solving in high-pressure scenarios
- Excellent written communication skills for technical documentation
- Ability to work independently with minimal supervision during night shifts