Job Description
Join our award-winning SaaS company as a Remote Customer Success Manager based in Tucson! We're seeking a dynamic professional to drive client retention and expansion while enjoying 100% remote work flexibility. This role offers competitive compensation, comprehensive benefits, and career growth opportunities within a tech-forward environment. Collaborate with cross-functional teams to deliver exceptional client experiences and become a key driver of our company's success.
Responsibilities
- Develop and execute personalized success plans for enterprise clients
- Proactively identify expansion opportunities within existing client accounts
- Act as primary point of contact for strategic client relationships
- Analyze usage data to optimize product adoption and value realization
- Coordinate with product and engineering teams to address client feedback
- Implement quarterly business reviews to align with client objectives
- Maintain accurate documentation in Salesforce and internal systems
Qualifications
- 5+ years of B2B SaaS customer success or account management experience
- Proven track record of exceeding retention and upsell targets
- Exceptional communication and presentation skills
- Proficiency with CRM platforms (Salesforce preferred)
- Experience with data analytics tools (Tableau/Power BI)
- Ability to work independently with minimal supervision
- Bachelor's degree in Business, Marketing, or related field
- Tucson-based residency required for local market knowledge