Job Description
Join NexusTech Solutions and lead our remote customer success initiatives from the comfort of your Kansas City home! We're seeking a dynamic Senior Customer Success Manager to drive client retention and satisfaction in our 100% remote work environment. Enjoy flexible hours, comprehensive benefits, and the opportunity to make a tangible impact on our growing SaaS platform. If you're passionate about client relationships and thrive in autonomous settings, this role is your gateway to professional growth without geographical constraints.
Responsibilities
- Develop and execute strategic customer success plans to maximize retention and expansion revenue
- Act as primary point of contact for high-value enterprise clients across the US
- Analyze product usage data to identify upsell opportunities and improve adoption
- Coordinate cross-functional teams to resolve complex client issues proactively
- Create and deliver quarterly business reviews with actionable insights
- Maintain accurate documentation in Salesforce and internal CRM systems
- Mentor junior CSMs through knowledge sharing and best practices
Qualifications
- 5+ years in customer success/account management with SaaS experience
- Proven track record of exceeding retention and expansion targets
- Exceptional communication skills with executive-level client experience
- Advanced proficiency in CRM platforms (Salesforce preferred)
- Strong analytical skills with data-driven decision making
- Certification in Customer Success Management (CSM) preferred
- Ability to thrive in fully remote work environment with minimal supervision
- Bachelor's degree in Business, Marketing, or related field