Job Description
Join our award-winning remote team immediately! TechFlow Solutions is urgently hiring a Senior Customer Support Specialist to serve our growing client base from the comfort of your San Antonio home. This high-impact role offers full-time remote work with comprehensive benefits and career advancement opportunities. Ideal for proactive problem-solvers with 3+ years of experience in customer-centric environments.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases accurately in Salesforce while maintaining strict SLA adherence
- Collaborate with Tier 2 engineers to troubleshoot technical escalations
- Develop proactive solutions to reduce repeat customer issues by 20%
- Mentor junior support agents through knowledge sharing sessions
- Analyze support trends to improve customer experience workflows
Qualifications
- 3+ years in technical customer support with SaaS experience
- Proficient in Zendesk, Salesforce, and Jira platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed home internet (minimum 50 Mbps) and quiet workspace
- Valid Texas work authorization and reliable equipment