Job Description
Join our award-winning remote team and revolutionize IT support from the comfort of your Oklahoma City home! InnovateTech Solutions is seeking a dynamic Senior IT Support Specialist to deliver exceptional technical assistance to our global clients. Enjoy competitive compensation, flexible scheduling, and comprehensive benefits while making a tangible impact. This 100% remote role requires zero commuting and offers full-time stability with growth opportunities in a rapidly expanding tech company.
Responsibilities
- Provide advanced technical support via phone, chat, and video for enterprise clients
- Diagnose and resolve complex hardware/software issues remotely
- Document cases meticulously using Zendesk and Salesforce CRM
- Collaborate with cross-functional teams on system improvements
- Train clients on security protocols and best practices
- Monitor system performance and implement proactive solutions
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- Bachelor's degree in IT or equivalent experience
- 5+ years in remote IT support or helpdesk roles
- Expertise in Windows, macOS, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Exceptional communication and problem-solving skills
- Experience with ticketing systems and remote monitoring tools
- Ability to work independently with minimal supervision
- Strong time management and organizational abilities