Job Description
Join our dynamic remote team and revolutionize IT support from the comfort of your home! TechFlow Solutions Inc. is urgently hiring Senior Remote IT Support Specialists to deliver exceptional technical assistance to our clients across the United States. As a key member of our Phoenix-based team, you'll leverage cutting-edge tools to diagnose, troubleshoot, and resolve complex IT issues while maintaining industry-leading service standards.
This full-time remote position offers competitive compensation, comprehensive benefits, and opportunities for career advancement. If you're passionate about technology and excel in remote collaboration, apply today to become part of our innovative workforce!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions and resolutions using ITSM software (ServiceNow/Jira)
- Collaborate with cross-functional teams to implement system improvements
- Conduct remote system installations, configurations, and upgrades
- Monitor IT infrastructure using monitoring tools (Splunk/Datadog)
- Develop and maintain technical documentation and knowledge base articles
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of experience in remote IT support or helpdesk roles
- Expertise in Windows/macOS/Linux operating systems and cloud platforms
- CompTIA Security+ or equivalent certification required
- Strong proficiency in network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with virtualization (VMware/Hyper-V) and containerization
- Exceptional written communication skills for remote documentation
- Ability to work independently in a fast-paced environment