Job Description
Join our cutting-edge remote team as an IT Support Specialist! We're hiring immediately for a fully remote position based in Jacksonville, FL. Equipment provided – you'll receive a premium laptop, dual monitors, and all necessary tools to excel from home. Enjoy competitive compensation, comprehensive benefits, and a flexible schedule while supporting our clients' technical infrastructure.
At TechFlow Solutions, we value innovation and work-life balance. As a key member of our IT team, you'll troubleshoot complex systems, implement solutions, and ensure seamless operations – all from the comfort of your Jacksonville home office. If you're passionate about technology and customer service, this is your opportunity to thrive in a remote-first environment.
Responsibilities
- Provide remote technical support to clients via phone, chat, and ticketing systems
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain virtual workstations and security protocols
- Document all support activities and maintain accurate knowledge base entries
- Collaborate with cross-functional teams to implement system improvements
- Conduct proactive system monitoring and preventative maintenance
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows/macOS, cloud platforms (AWS/Azure), and networking
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to work independently with minimal supervision
- Valid Florida driver's license (for occasional on-site visits)