Job Description
Launch your tech career with ConnectSphere Global! We're seeking motivated individuals for our fully remote Entry-Level Tech Support Specialist position. No experience required – we provide all necessary equipment including laptop, headset, and software. Join our New York-based team and help clients resolve technical issues while gaining valuable industry skills. Enjoy flexible hours, comprehensive training, and career advancement opportunities in the booming tech support field.
Responsibilities
- Provide remote technical support via phone, chat, and email for software/hardware issues
- Troubleshoot connectivity problems and system configurations using provided tools
- Document client interactions and resolutions in CRM system
- Collaborate with senior technicians to resolve complex issues
- Stay updated on product knowledge through continuous training modules
- Maintain high customer satisfaction scores with professional communication
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Basic computer literacy and willingness to learn technical concepts
- Must be located in the United States with reliable internet
- Ability to work independently with minimal supervision
- Comfortable using remote desktop support software