Job Description
Are you looking to launch a career in Information Technology without the need for expensive upfront equipment? Apex Digital Solutions is urgently hiring Entry Level Remote Support Specialists to join our growing team in New York and surrounding areas.
We understand that starting a new career can be expensive. That’s why we take care of everything. We provide the latest equipment, including a high-performance laptop, monitor, and peripherals, directly to your home office. All you need is a reliable internet connection and a drive to succeed.
As a Remote Support Specialist, you will be the first line of defense for our clients, helping them navigate technical challenges with patience and expertise. This is a fully remote position offering flexibility and the opportunity to grow into senior technical roles.
Responsibilities
- Deliver exceptional technical support to clients via chat, email, and phone.
- Troubleshoot and resolve hardware and software issues for remote users.
- Configure and maintain company-issued equipment sent to your home.
- Maintain accurate and detailed records of all support interactions and tickets.
- Collaborate with senior technicians to escalate complex issues and learn best practices.
- Stay updated on the latest technology trends and company policies.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and understanding of operating systems (Windows/Mac).
- Strong verbal and written communication skills.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection and a dedicated workspace.
- Must be authorized to work in the United States.