Job Description
Join NexTech Solutions as a Senior Remote IT Support Specialist and revolutionize how we deliver enterprise-grade technology solutions. We provide all necessary equipment – including high-performance laptops, dual monitors, and ergonomic peripherals – to ensure your seamless productivity from anywhere in the United States. This full-time remote position offers the flexibility to work from home while supporting cutting-edge digital transformation initiatives for Fortune 500 clients.
As a cornerstone of our remote-first culture, you'll collaborate with cross-functional teams using advanced virtual collaboration tools. We invest in your professional growth through continuous learning stipends and certification reimbursement programs. Enjoy competitive compensation with comprehensive benefits including health insurance, 401(k) matching, and unlimited PTO.
Responsibilities
- Provide Tier 3 technical support for 200+ remote employees across 15 states
- Deploy and manage virtual desktop infrastructure (VDI) solutions using VMware and Citrix
- Lead cybersecurity initiatives including endpoint protection and threat monitoring
- Develop automation scripts for repetitive IT tasks using Python and PowerShell
- Document technical procedures and create knowledge base articles
- Mentor junior support staff through virtual training sessions
- Collaborate with vendors for hardware procurement and asset management
Qualifications
- 5+ years of enterprise IT support experience in remote/hybrid environments
- Expertise in Windows Server administration and Active Directory
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency in cloud platforms (AWS/Azure) and SaaS applications
- Strong troubleshooting skills for network connectivity issues
- Experience with ITSM tools like ServiceNow or Jira
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently with minimal supervision