Job Description
Join TechSolutions Global as a 100% remote Senior IT Support Specialist and become part of our innovative team serving Kansas City and Illinois clients. We're offering immediate hire for qualified professionals seeking flexible, work-from-home opportunities. Enjoy competitive compensation, comprehensive benefits, and a dynamic virtual environment where your expertise directly impacts client success.
What You'll Love: Flexible hours, cutting-edge technology stack, career advancement opportunities, and a supportive remote culture. No commute, no office politics – just pure productivity and growth.
Responsibilities
- Provide Tier 2-3 technical support for remote clients across Kansas City, MO and Illinois via phone, chat, and remote access
- Diagnose and resolve complex hardware/software issues including VPN, cloud applications, and cybersecurity protocols
- Document all troubleshooting steps and solutions in our ticketing system with detailed technical notes
- Collaborate with cross-functional teams to implement system upgrades and security patches
- Train clients on new technologies and best practices for secure remote work
- Monitor system performance and proactively address potential technical risks
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- 3+ years of experience in remote IT support or help desk environments
- Expertise in Windows/macOS troubleshooting, Active Directory, and cloud platforms (Azure/O365)
- CompTIA Network+ or Security+ certification required (CCNA/Cybersecurity+ preferred)
- Proven ability to diagnose complex issues with minimal supervision
- Exceptional written and verbal communication skills for remote client interactions
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools
- Ability to work independently with flexible hours (including some weekends for coverage)
- Strong problem-solving skills with attention to detail