Job Description
Join TechFlow Solutions as a Senior Remote IT Support Specialist and transform how we empower our distributed workforce! We're seeking a tech-savvy professional to deliver exceptional remote support while leveraging our comprehensive equipment package. Work from anywhere in Raleigh, NC with full hardware and software support, including dual monitors, ergonomic peripherals, and cloud-based tools. This role offers the flexibility of remote work with the resources of a modern tech hub.
Why TechFlow Solutions? We're a leading IT infrastructure provider with a passion for employee empowerment. Our remote-first culture combines cutting-edge technology with a supportive environment designed for peak productivity. Enjoy competitive benefits, professional development stipends, and the freedom to excel from your ideal workspace.
Responsibilities
- Provide Tier 2-3 technical support for 150+ remote employees across the US
- Deploy, configure, and maintain company-provided hardware (laptops, peripherals, networking gear)
- Resolve complex system issues via remote access, ticketing systems, and documentation
- Develop and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with global teams to implement security protocols and compliance standards
- Manage software licensing, patch management, and asset inventory systems
- Contribute to IT infrastructure improvements and automation initiatives
Qualifications
- 5+ years of enterprise-level IT support experience in remote/hybrid environments
- Expertise in Windows OS, Active Directory, and cloud infrastructure (Azure/AWS)
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong experience with remote deployment tools (Intune, SCCM, Jamf)
- Exceptional troubleshooting skills for hardware, software, and network issues
- Ability to work independently while collaborating across time zones
- Experience with IT asset management systems (ServiceNow, Jira Service Desk)
- Relevant bachelor's degree or equivalent technical certifications