Job Description
Join our award-winning IT team as a Senior Remote Support Specialist and enjoy the flexibility of fully remote work with all equipment provided! We're urgently seeking tech-savvy professionals in Oklahoma City to deliver exceptional support to our global client base. This is your chance to advance your career while working from home with cutting-edge technology and competitive benefits.
Why You'll Love This Role:
- Complete remote work setup – laptop, monitors, peripherals all provided
- Competitive salary + performance bonuses
- Comprehensive health/dental/vision insurance
- Professional development stipend
- Flexible schedule with core hours (9 AM - 3 PM CT)
Responsibilities
- Provide Tier 3 remote technical support for enterprise clients via phone, chat, and remote desktop
- Diagnose and resolve complex hardware/software issues including VPN connectivity, cloud services, and security protocols
- Document all interactions and solutions in our ITSM platform (ServiceNow)
- Collaborate with global teams to implement system updates and security patches
- Conduct virtual training sessions on new technologies for clients
- Maintain proactive monitoring of client systems to prevent outages
- Lead incident management during critical system events
Qualifications
- 5+ years of enterprise IT support experience with remote work exposure
- Expert knowledge of Windows/macOS, networking fundamentals, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Exceptional troubleshooting skills with diagnostic tools (Wireshark, SolarWinds)
- Strong written/verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ITIL processes and service management
- Must reside in Oklahoma City area