Job Description
Join TechSolutions Inc. as a Senior Remote IT Support Specialist and revolutionize how we empower distributed teams! We provide top-tier equipment (laptop, dual monitors, peripherals, and software licenses) to ensure seamless remote work from anywhere in the US. Based in Charlotte, NC, you'll be part of a dynamic IT team supporting Fortune 500 clients with cutting-edge technology solutions.
Enjoy competitive benefits, flexible schedules, and career advancement opportunities while making a tangible impact. If you're passionate about technology and thrive in remote environments, this is your chance to excel!
Responsibilities
- Provide Tier 3 technical support for remote employees across the US via phone, chat, and remote access
- Deploy, configure, and maintain company-provided equipment (laptops, peripherals, software)
- Develop and document IT procedures for remote work environments
- Collaborate with cross-functional teams to resolve complex technical issues
- Monitor system performance and implement security protocols
- Train employees on remote work tools and best practices
- Contribute to IT infrastructure improvement projects
Qualifications
- 5+ years of experience in IT support with remote work expertise
- CompTIA Network+ and Security+ certifications required
- Proficiency in Windows/macOS deployment and troubleshooting
- Experience with remote access tools (TeamViewer, AnyDesk, etc.)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Knowledge of cybersecurity best practices for remote teams
- Bachelor's degree in IT or related field preferred