Job Description
Are you a dedicated problem-solver looking for a remote career that fits your lifestyle? Apex Digital Solutions is currently hiring a Senior Night Shift Customer Support Specialist to join our elite remote team. We value flexibility, quality, and professional growth, offering a competitive salary and comprehensive benefits package for our night crew.
Why Join Us?
- 100% Remote Work: Work from the comfort of your home in Mesa, IL.
- Night Shift Schedule: Enjoy a predictable 4:00 PM – 12:30 AM shift with full weekends off.
- Competitive Pay: Earn between $25.00 and $35.00 per hour based on experience.
- Benefits: Medical, dental, vision, and 401(k) matching available immediately.
Job Overview:
We are seeking a highly motivated individual to manage high-volume inquiries and provide top-tier technical support to our global client base during our peak evening hours. If you thrive in a fast-paced environment and excel at making customers feel heard and valued, we want to hear from you.
Responsibilities
- Manage a high volume of incoming customer support tickets via email, chat, and phone during the night shift.
- Resolve complex technical issues and product inquiries with accuracy and speed.
- Document all interactions and solutions in our CRM system (Salesforce) to ensure seamless handovers to day shift teams.
- Collaborate with the engineering and product teams to escalate bugs and suggest feature improvements.
- Maintain a high customer satisfaction score (CSAT) and adhere to all company service level agreements (SLAs).
- Identify trends in customer feedback to help improve our overall product experience.
Qualifications
- Minimum of 2 years of experience in customer support or technical helpdesk roles.
- Must be available to work the Night Shift (4:00 PM – 12:30 AM) on a full-time basis.
- Strong proficiency with CRM software and remote desktop tools.
- Excellent written and verbal communication skills in English.
- Ability to troubleshoot technical issues and think critically under pressure.
- High-speed internet and a dedicated home office setup are required.