Job Description
Are you looking for a Remote Hiring Now opportunity that offers flexibility and competitive pay? Apex Tech Solutions is expanding our remote support team and is seeking a dedicated Senior Remote Support Engineer to work during the night shift.
As a key member of our US-based team, you will provide critical technical assistance to clients across the country, with a focus on the California region. This is a fully remote position that allows you to maintain a healthy work-life balance while delivering top-tier technical support.
Why Join Us?
- 100% Remote Work Environment
- Night Shift Flexibility (10:00 PM - 6:00 AM PST)
- Competitive Salary & Benefits Package
- Professional Growth Opportunities
Responsibilities
- Provide 24/7 technical support and troubleshooting for remote hardware and software issues.
- Manage and resolve incoming support tickets via Zendesk/Jira within established Service Level Agreements (SLAs).
- Diagnose complex network connectivity problems and implement effective remote solutions.
- Maintain accurate and detailed documentation of all technical incidents and resolutions.
- Collaborate with cross-functional teams to improve remote support processes and tools.
- Escalate complex issues to senior engineering teams when necessary.
Qualifications
- Minimum of 3 years of experience in IT Help Desk, Technical Support, or Customer Service.
- Must be available to work night shifts (10:00 PM - 6:00 AM Pacific Time).
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- High-speed internet and a dedicated home workspace.
- Experience with remote desktop tools (TeamViewer, AnyDesk) is a plus.