Job Description
Join our award-winning team as a Senior Remote Support Specialist! InnovateTech Solutions is urgently hiring talented professionals for 100% remote positions based in Fort Worth, Texas. Enjoy flexible hours, comprehensive benefits, and the freedom to excel from anywhere in the US. This is your opportunity to make an immediate impact while advancing your career in a dynamic tech environment.
Why You'll Love Working With Us:
- Competitive salary + performance bonuses
- Full suite of benefits (health, dental, vision, 401k)
- Professional development stipend
- Collaborative virtual culture
- Hardware/software stipend for home office setup
Responsibilities
- Provide Tier 3 technical support for enterprise clients via phone, chat, and remote desktop
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Document all interactions and resolutions in ticketing system with precision
- Collaborate with cross-functional teams to improve support protocols
- Conduct virtual training sessions for end-users on new systems
- Monitor system health and proactively address potential outages
- Maintain compliance with security protocols and data protection standards
Qualifications
- 5+ years of technical support experience with remote work
- Expertise in troubleshooting Windows 10/11 and macOS Big Sur+
- CCNA or CompTIA Security+ certification required
- Proficiency with Zendesk, Jira, or similar ticketing systems
- Strong written/verbal communication skills
- Ability to work independently with minimal supervision
- Experience with cloud platforms (AWS/Azure/GCP)
- Valid US work authorization and high-speed internet connection