Job Description
Join our award-winning IT support team as a Senior Remote Support Specialist in Chicago. We're urgently hiring to scale our operations and provide exceptional technical assistance to Fortune 500 clients. This 100% remote role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic, collaborative environment.
Why Nexus Solutions Group?
- Industry-leading training programs
- Flexible remote work arrangements
- Health/dental/vision insurance + 401(k)
- Monthly technology stipend
- Quarterly performance bonuses
Responsibilities
- Provide Tier 3 technical support via phone, chat, and remote desktop for enterprise clients
- Diagnose and resolve complex hardware/software issues including VPN, cloud applications, and network connectivity
- Create detailed documentation of troubleshooting processes and client interactions
- Collaborate with cross-functional teams to implement system improvements
- Mentor junior support staff on advanced troubleshooting methodologies
- Conduct periodic system audits to prevent technical issues
Qualifications
- 5+ years of experience in remote IT support or helpdesk roles
- Expertise in Windows Server administration and Active Directory
- CompTIA Security+ or equivalent certification required
- Proficiency with ServiceNow, Jira, or similar ticketing systems
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent written/verbal communication with customer service focus
- Experience supporting remote teams in a corporate environment