Job Description
Join our award-winning Seattle-based team as a Senior Remote Tech Support Specialist! We provide all necessary equipment – including high-performance laptop, dual monitors, ergonomic peripherals, and comprehensive software licenses – so you can excel from your home office. Enjoy competitive benefits, flexible scheduling, and career growth opportunities while supporting cutting-edge technology solutions for Fortune 500 clients. Perfect for tech professionals seeking work-life balance without compromising on professional development.
Responsibilities
- Provide advanced technical support for cloud infrastructure and remote access solutions
- Diagnose and resolve complex hardware/software issues across distributed teams
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system optimization projects
- Train users on new technology implementations and security protocols
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 5+ years of experience in remote IT support or helpdesk environments
- Expertise in Windows/macOS troubleshooting and network diagnostics
- CompTIA Security+ or equivalent certification required
- Experience with VPN solutions and remote access protocols (RDP, SSH)
- Strong written communication skills for technical documentation
- Ability to work independently with minimal supervision
- Proven problem-solving abilities for complex technical challenges