Job Description
Join Alaska Tech Solutions' elite remote support team and deliver exceptional technical assistance to clients across the Last Frontier. We're seeking a passionate Tech Support Specialist to troubleshoot hardware/software issues, maintain documentation, and elevate our customer experience—all while enjoying Anchorage's vibrant lifestyle.
Why You'll Love Working With Us: Competitive compensation, flexible remote work options, professional development stipends, and the opportunity to support Alaska's growing tech sector from anywhere in the state.
Responsibilities
- Diagnose and resolve complex technical issues via remote access tools
- Document troubleshooting steps and solutions in ticketing systems
- Proactively monitor system health and implement preventive measures
- Train clients on security best practices and software utilization
- Collaborate with Tier 2 engineers for escalated incidents
- Conduct quarterly system audits and performance optimization
- Maintain accurate asset inventory and configuration records
Qualifications
- 3+ years of remote technical support experience
- CompTIA A+/Network+ certification or equivalent
- Expertise in Windows/macOS/Linux environments
- Proficient with remote desktop tools (TeamViewer, AnyDesk)
- Strong documentation and communication skills
- Experience with ticketing systems (Zendesk, Jira)
- Ability to work independently across time zones
- Alaska residency required for local support coordination