Job Description
Join CyberSecure Solutions' award-winning remote tech support team and transform how businesses in Cincinnati and beyond tackle IT challenges! As a fully remote-first company, we're seeking passionate tech enthusiasts to deliver exceptional customer experiences while working from anywhere in the United States. Enjoy our cutting-edge virtual lab environment, comprehensive benefits package, and career growth opportunities in a supportive, inclusive culture.
Why You'll Love This Role: Flexible schedule, professional development stipends, and the chance to solve complex technical puzzles while making a real impact on our clients' operations. We provide all necessary equipment and training – just bring your expertise and enthusiasm!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS/Linux environments via remote support tools
- Manage ticket queues with SLA adherence using Zendesk and Jira systems
- Conduct proactive system health checks and cybersecurity awareness training for clients
- Document solutions in knowledge base with clear technical documentation
- Collaborate with Tier 2 engineers on complex network and infrastructure challenges
- Mentor junior support staff through our internal peer-review program
Qualifications
- 3+ years of remote technical support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent practical expertise
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, RDP)
- Strong diagnostic skills for cloud infrastructure (AWS/Azure fundamentals)
- Exceptional written communication abilities for technical documentation
- Experience with ticketing systems and ITIL frameworks
- Ability to work independently with minimal supervision