Job Description
Join our award-winning IT team as a Senior Remote Tech Support Specialist in Corpus Christi! We're seeking a dedicated professional to deliver exceptional technical assistance to clients across the Gulf Coast. This fully remote role offers the flexibility to work from home while making a tangible impact on our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve complex network connectivity problems and system malfunctions
- Document all interactions using our ticketing system with detailed resolution steps
- Collaborate with engineering teams on escalated security incidents and infrastructure updates
- Develop and maintain technical documentation for internal knowledge base
- Train junior support staff on troubleshooting methodologies and tools
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA Network+ or equivalent certification required
- Expertise in Windows Server administration and Active Directory
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong knowledge of cloud services (AWS/Azure fundamentals)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision