Job Description
Join Nevada Tech Solutions as a Remote Tech Support Specialist and become the backbone of our client's digital transformation journey. We're seeking an immediate hire to resolve technical challenges with precision and empathy. This 100% remote role offers competitive compensation, comprehensive benefits, and the flexibility to work from anywhere in the Reno area. If you're passionate about technology and helping others thrive in digital environments, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document troubleshooting steps and maintain detailed case records
- Train end-users on security protocols and system best practices
- Collaborate with Tier 2 engineers on complex infrastructure problems
- Implement preventive maintenance strategies across client networks
- Monitor system health using monitoring tools like SolarWinds and Nagios
- Conduct quarterly technology audits for key accounts
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA A+/Network+ certifications or equivalent
- Proficiency in Windows Server 2019/2022 and Active Directory
- Expertise in cloud platforms (AWS/Azure) and SaaS applications
- Strong diagnostic skills with hardware (PCs, printers, network gear)
- Exceptional communication abilities with non-technical stakeholders
- Ability to work independently in a remote environment
- Valid Nevada driver's license for occasional on-site visits