Job Description
Join our dynamic team at TechSolutions Inc., a leading IT services provider based in Orlando, FL. We're seeking a highly skilled Remote Tech Support Specialist to deliver exceptional technical assistance to our diverse client base. This direct-hire opportunity offers the flexibility of remote work while being part of an innovative, growth-oriented culture. You'll play a pivotal role in maintaining system integrity and user satisfaction through cutting-edge support solutions.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS/Linux environments
- Provide Tier 2/3 support for cloud infrastructure (AWS/Azure) and SaaS applications
- Document incident resolutions using ITSM tools (ServiceNow/Jira)
- Collaborate with network engineers on connectivity and security protocols
- Train end-users on best practices for data protection and system efficiency
- Monitor system health via Nagios/SolarWinds and proactively address anomalies
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA Network+ and Security+ certifications required
- Expert knowledge of Active Directory, VPNs, and remote desktop protocols
- Proficiency in PowerShell, Bash scripting, and automation tools
- Experience with ticketing systems and SLA management
- Strong analytical skills with ability to troubleshoot under pressure