Job Description
Join Nevada Tech Solutions as a Senior Remote Tech Support Specialist and become the backbone of our client's digital transformation journey. We're seeking a tech-savvy professional to deliver exceptional remote IT support to businesses across Reno and beyond. Enjoy the flexibility of 100% remote work while solving complex technical challenges and driving innovation. Our collaborative culture offers career growth, competitive benefits, and the opportunity to work with cutting-edge technologies.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop tools
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Document technical procedures and create knowledge base articles
- Provide tier-2 support for network security incidents and endpoint management
- Train end-users on cybersecurity best practices and new technologies
- Collaborate with cross-functional teams on system upgrades and migrations
Qualifications
- 3+ years of experience in remote IT support with enterprise systems
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows 10/11, macOS, and mobile device management
- Strong scripting skills (PowerShell/Bash) and automation tools
- Experience with ServiceNow or Jira ticketing systems
- Excellent communication skills and customer-centric mindset