Job Description
Join InnovateTech Solutions as a Senior Remote Tech Support Specialist and revolutionize how we empower our distributed workforce! We provide all necessary equipment – premium laptops, dual monitors, headsets, and ergonomic accessories – so you can deliver exceptional support from anywhere in Washington. Enjoy flexible scheduling, comprehensive benefits, and a collaborative culture that values your expertise. Be part of a company where remote work isn't just an option; it's a cornerstone of our success.
Responsibilities
- Provide Tier 3 technical support to remote employees across Washington state
- Diagnose and resolve complex hardware/software issues via remote access tools
- Document all support tickets and maintain knowledge base articles
- Collaborate with IT infrastructure team to improve remote work systems
- Train employees on new equipment and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 5+ years of remote IT support experience with equipment provisioning
- Expertise in Windows/macOS, networking, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Exceptional written and verbal communication skills
- Ability to troubleshoot independently with minimal supervision
- Familiarity with remote work tools (Zoom, Slack, Jira)