Job Description
Join Alaska Tech Solutions Inc., a leading remote-first tech innovator, as a Senior Remote Tech Support Specialist in Anchorage, AK. Enjoy competitive compensation, flexible remote work, and cutting-edge projects while supporting enterprise clients nationwide. We're seeking passionate tech experts to elevate our support team and deliver exceptional remote technical solutions.
Responsibilities
- Provide advanced remote technical support for enterprise hardware/software systems via phone, chat, and ticketing platforms
- Diagnose and resolve complex network, security, and infrastructure issues across distributed systems
- Document troubleshooting procedures and create knowledge base articles for internal/external use
- Collaborate with cross-functional teams to implement proactive monitoring and preventive maintenance
- Mentor junior support staff and conduct training sessions on emerging technologies
- Monitor system performance and optimize remote access protocols for maximum efficiency
- Ensure compliance with security policies and data protection regulations
Qualifications
- 5+ years of experience in enterprise-level remote technical support or IT operations
- Expertise in Windows/Linux systems, networking fundamentals (TCP/IP, DNS, DHCP), and cloud platforms (AWS/Azure)
- CompTIA Network+ or Security+ certification required; CCNA or equivalent preferred
- Proven ability to troubleshoot complex issues with minimal supervision in a remote environment
- Excellent written communication skills for technical documentation and client interactions
- Experience with ticketing systems (ServiceNow, Jira) and remote monitoring tools
- Ability to work flexible hours including weekends for critical system maintenance