Job Description
We are urgently hiring a Senior Technical Support Engineer for our San Francisco, CA location. If you thrive in a night shift environment and desire flexible hours, this is your chance to join a leading tech company. Enjoy competitive pay and remote flexibility.
Responsibilities
- Manage incoming technical tickets and resolve complex issues efficiently.
- Monitor system performance and uptime during off-peak hours.
- Collaborate with Day Shift teams to ensure operational continuity.
- Document solutions in the knowledge base for future reference.
- Escalate critical incidents to management and senior engineering.
- Conduct nightly system audits and security checks.
- Provide exceptional customer service to internal and external clients.
Qualifications
- Minimum of 5 years of experience in technical support or engineering.
- Must be available and willing to work night shifts.
- Bachelor's degree in Computer Science or equivalent practical experience.
- Strong troubleshooting skills across various operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Flexibility to adapt to changing priorities.