Job Description
Join NexusTech Solutions as a Senior Tech Support Specialist and elevate your career in a dynamic remote environment. We're seeking highly skilled professionals to deliver exceptional technical support to enterprise clients across the Virginia Beach area. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work while making a tangible impact on our clients' digital infrastructure.
Why NexusTech Solutions?
• Industry-leading compensation package
• 100% remote work flexibility
• Cutting-edge technology stack
• Career advancement opportunities
• Collaborative global team culture
Responsibilities
- Provide Tier 3 technical support for complex hardware/software systems including cloud platforms, networking, and security protocols
- Diagnose and resolve escalated customer issues with 95%+ first-contact resolution rate
- Develop and maintain comprehensive technical documentation and knowledge base articles
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Mentor junior support staff and conduct technical training sessions
- Contribute to system optimization projects reducing incident volume by 20%+
Qualifications
- 5+ years of enterprise-level tech support experience with cloud platforms (AWS/Azure/GCP)
- Expertise in networking fundamentals (TCP/IP, DNS, VPN, firewalls)
- Strong scripting abilities (Python, PowerShell, Bash) for automation
- Industry certifications (CompTIA A+/Network+, CCNA, or equivalent)
- Exceptional problem-solving skills with ability to troubleshoot complex systems
- Experience with ticketing systems (ServiceNow, Jira) and remote monitoring tools
- Excellent written/verbal communication skills with technical/non-technical audiences