Job Description
Are you a night owl? Apex Solutions Inc. is aggressively hiring now for a Senior Technical Support Engineer to join our elite remote team based in New York. We are looking for technical experts who thrive in the night hours to ensure our clients receive 24/7 premium support. This is a unique opportunity to work from home with a competitive salary and flexible benefits.
We are expanding our operations to include more roles in Virginia and New York, offering a stable career path for those seeking remote employment in the United States. If you have a passion for problem-solving and a desire to work during the quiet hours of the night, apply today.
Responsibilities
- Troubleshoot Complex Issues: Diagnose and resolve high-level technical problems for enterprise clients via phone, chat, and email during night shift hours.
- Ticket Management: Prioritize and manage a high volume of support tickets, ensuring all SLAs (Service Level Agreements) are met with 100% accuracy.
- Knowledge Sharing: Document solutions in the internal knowledge base to help streamline the day shift team's workflow.
- System Monitoring: Proactively monitor system health and uptime to prevent outages before they impact end-users.
- Client Communication: Communicate technical concepts clearly to non-technical users, maintaining a professional and empathetic tone.
Qualifications
- Experience: Minimum 3-5 years of experience in technical support, IT helpdesk, or customer success roles.
- Technical Skills: Strong knowledge of Windows Server, Linux, Active Directory, and cloud platforms (AWS/Azure preferred).
- Availability: Must be willing to work night shifts (e.g., 10:00 PM - 6:00 AM EST) on a full-time basis.
- Remote Work: Reliable high-speed internet and a dedicated workspace at home in the United States.
- Communication: Exceptional written and verbal communication skills in English.