Job Description
We are currently seeking a highly skilled Senior Technical Support Engineer to join our dynamic team. This is a remote position with a primary focus on covering the San Francisco, CA night shift schedule.
As part of our 24/7 operations, you will play a critical role in maintaining system uptime and delivering exceptional support to our clients during off-hours. This role offers the flexibility of remote work combined with the stability of a full-time position.
Why Apply?
- Competitive Compensation: Salary range of $120k - $180k USD.
- Flexible Hours: Tailor your schedule to fit your lifestyle.
- Remote Freedom: Work from anywhere in the United States.
Responsibilities
- Provide advanced technical support and troubleshooting for complex software and hardware issues during night shifts.
- Monitor system performance and uptime to ensure seamless operations across all time zones.
- Collaborate with on-site engineering teams in San Francisco to resolve critical incidents.
- Document technical procedures and update knowledge bases with night-shift specific solutions.
- Conduct automated system health checks and run nightly maintenance scripts.
- Respond to urgent customer tickets with high priority and speed.
- Maintain strict adherence to security protocols and data privacy standards.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 5 years of experience in technical support, customer service, or software development.
- Strong proficiency in Linux/Windows environments and command-line tools.
- Excellent problem-solving skills and ability to troubleshoot under pressure.
- Proven experience working in a remote or distributed team environment.
- Fluent in English with strong written and verbal communication skills.
- Ability to adapt to flexible night shift schedules and rotating shifts if required.