Job Description
Join our award-winning IT team at NexusTech Solutions and become the backbone of our digital infrastructure! We're seeking a passionate Technical Support Specialist to deliver exceptional remote assistance to enterprise clients across the Research Triangle. This full-time direct-hire role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies while making a tangible impact on business operations.
As a key member of our support division, you'll troubleshoot complex technical issues, optimize system performance, and elevate user experiences through proactive solutions. Our collaborative culture values innovation and continuous learning, providing clear pathways for career advancement in the dynamic tech landscape.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels (ticketing, chat, phone)
- Deploy and maintain cloud-based infrastructure (AWS/Azure) for enterprise clients
- Create and update technical documentation, SOPs, and knowledge base articles
- Collaborate with engineering teams on security protocols and system hardening
- Monitor system health using AIOps tools and implement preventive measures
- Provide Tier 2/3 support for network, storage, and virtualization environments
- Lead cross-functional incident response during critical outages
Qualifications
- 3+ years of enterprise-level technical support experience
- Expertise in Windows Server 2019+ and Linux (RHEL/Ubuntu) administration
- CCNA/CompTIA Network+ or equivalent network certification required
- Proficient in PowerShell, Python, or Bash for automation scripting
- Experience with ticketing systems (Jira/ServiceNow) and ITSM frameworks
- Strong analytical skills for root cause analysis and problem-solving
- Excellent written/verbal communication with technical and non-technical stakeholders
- Ability to work independently with minimal supervision in remote environment