Job Description
Join a Premier 100% Work From Home Team in Florida
Are you a tech-savvy problem solver looking for a career that offers total flexibility? We are seeking a Senior Technical Support Specialist to join our growing remote workforce. This is a fully remote position supporting our clients during the night shift, allowing you to enjoy your days while earning a competitive salary.
Why You Will Love This Role
- 100% Remote: Work from the comfort of your home anywhere in Florida.
- Night Shift Lifestyle: Perfect for those wanting to enjoy their days free while working nights.
- Competitive Pay: Earn between $65,000 and $90,000 annually with excellent benefits.
- Professional Growth: Join a top-tier company with clear paths for advancement.
Responsibilities
- Provide exceptional technical support to end-users via chat, email, and phone during designated night hours.
- Diagnose and resolve complex hardware, software, and network issues with minimal supervision.
- Maintain high customer satisfaction scores (CSAT) and adhere to strict Service Level Agreements (SLAs).
- Document all technical issues, resolutions, and interactions accurately in the ticketing system.
- Collaborate seamlessly with the day-shift team to ensure seamless issue handovers.
- Stay updated on the latest technology trends and internal systems to provide proactive support.
Qualifications
- Minimum of 3-5 years of experience in technical support, help desk, or customer service roles.
- Must be legally authorized to work in the USA and available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM EST).
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills with a focus on remote client management.
- Ability to troubleshoot independently and use remote desktop tools effectively.
- Associate’s degree in IT, Computer Science, or equivalent professional experience.