Job Description
Are you a night owl who thrives in a quiet environment? ApexTech Solutions is seeking a highly skilled Senior Technical Support Specialist to join our Seattle-based team. This is a fully remote position, allowing you to work from the comfort of your home while managing critical IT infrastructure during off-peak hours. We offer a competitive hourly rate, comprehensive benefits, and the flexibility to manage your schedule.
As a key member of our support team, you will serve as the first line of defense for our enterprise clients, ensuring seamless operations 24/7. If you have a passion for problem-solving and want to advance your career in a high-demand niche, we want to hear from you.
As a key member of our support team, you will serve as the first line of defense for our enterprise clients, ensuring seamless operations 24/7. If you have a passion for problem-solving and want to advance your career in a high-demand niche, we want to hear from you.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues via remote channels.
- Manage and prioritize incoming support tickets with a focus on speed and accuracy during night shifts.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with the day-shift engineering team to resolve escalated issues.
- Conduct routine system health checks and security audits during off-peak hours.
- Assist in the deployment of software patches and updates.
Qualifications
- Minimum of 2-3 years of experience in technical support or help desk roles.
- Must be available to work the night shift (e.g., 10:00 PM - 6:00 AM EST/PST or similar).
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Proficiency with remote desktop tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow).
- Excellent written and verbal communication skills with the ability to explain complex concepts simply.
- High-speed internet and a dedicated home workspace are required.