Job Description
We are seeking a Senior Technical Support Specialist to join our dynamic remote team. This is a unique opportunity to work 100% from home with a focus on our high-volume weekend shifts. If you are a tech-savvy problem solver who thrives in a fast-paced environment and wants to maintain a healthy work-life balance, VegasPrime Solutions is the place for you.
As part of our elite support team, you will be the bridge between our clients and our premium services, ensuring seamless operations even when the city sleeps.
Responsibilities
- Provide advanced technical troubleshooting and customer support via phone, chat, and email during weekend shifts.
- Manage and resolve complex technical tickets with high accuracy and efficiency.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with cross-functional teams to improve product features and support protocols.
- Maintain a professional, empathetic, and high-energy demeanor during peak weekend hours.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Must reside in the Las Vegas, NV time zone (MST).
- Proven experience in technical support, IT helpdesk, or customer service (1+ years preferred).
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.