Job Description
We are seeking a highly skilled and self-motivated Senior Technical Support Specialist to join our dynamic remote team based in New York. At Apex Digital Solutions, we pride ourselves on providing a world-class work environment, including top-tier equipment provided to every employee to ensure seamless productivity from home.
In this role, you will act as the first line of defense for our global workforce, troubleshooting complex hardware and software issues while maintaining high standards of customer service. If you are looking for a Full Time opportunity with a company that invests in your tools and success, we want to hear from you.
Why Choose Apex Digital?
- Equipment Provided: We supply a high-performance MacBook Pro, 27-inch 4K monitor, ergonomic keyboard, and noise-canceling headphones.
- Flexible Schedule: Enjoy a balanced Full Time schedule with remote flexibility.
- Growth: Clear pathways for career advancement within a rapidly expanding tech firm.
Join us in shaping the future of remote work support.
Responsibilities
- Configure, deploy, and troubleshoot company-provided equipment for new and existing remote employees.
- Provide advanced technical support via phone, email, and remote desktop tools for a diverse client base.
- Monitor system performance and network security to ensure data integrity for all remote users.
- Document technical issues and resolutions in our ticketing system to improve internal knowledge bases.
- Collaborate with the IT infrastructure team to optimize remote access solutions and VPN configurations.
- Maintain up-to-date knowledge of the latest hardware and software technologies to provide cutting-edge solutions.
Qualifications
- Minimum of 3-5 years of experience in technical support or IT help desk roles.
- Strong knowledge of Microsoft Office 365, Windows, macOS, and troubleshooting protocols.
- Experience with remote access tools (e.g., TeamViewer, LogMeIn) and VPNs.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Ability to diagnose complex hardware failures and software conflicts efficiently.
- Must have a dedicated, quiet workspace and a high-speed internet connection suitable for remote support.