Job Description
Are you a problem solver with a passion for technology? Apex Digital Solutions is looking for a dedicated Technical Support Specialist to join our remote team in Oakland, CA. We are offering a generous Sign-on Bonus for top-tier talent ready to deliver exceptional service to our clients.
In this fully remote role, you will serve as the first line of defense for our customers, ensuring their technical issues are resolved efficiently and professionally. You will work from home, supported by a collaborative and modern tech stack. This is a fantastic opportunity to advance your career in a high-growth environment.
Responsibilities
- Provide first-level technical support via phone, chat, and email to resolve hardware and software issues.
- Troubleshoot network connectivity problems and guide users through diagnostic steps.
- Maintain accurate and detailed records of all support interactions and resolutions in the CRM system.
- Collaborate with the senior engineering team to escalate complex issues and suggest preventative measures.
- Identify opportunities to educate customers on best practices to prevent future technical issues.
- Ensure strict adherence to company security protocols and compliance standards.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Minimum of 1-2 years of experience in a technical support or help desk role.
- Strong written and verbal communication skills with a focus on exceptional customer service.
- Proficiency in Windows, macOS, and Linux operating systems.
- Ability to diagnose and resolve technical problems quickly and accurately.
- Self-motivated with the ability to work independently in a remote environment.