Job Description
Are you a problem-solver with a passion for technology? Apex Tech Support Solutions is looking for dedicated Remote Tech Support Specialists to join our growing team in San Diego, CA.
We are offering a $2,000 Sign-On Bonus for qualified candidates to ensure a smooth transition into our remote-first culture. Enjoy the flexibility of working from home while providing top-tier technical assistance to our diverse client base.
Why Join Us?
- Competitive salary with a Sign-On Bonus.
- 100% Remote work environment.
- Comprehensive health benefits and retirement plans.
- Continuous training and professional development.
Responsibilities
- Provide remote technical support to end-users via phone, chat, and email.
- Diagnose and troubleshoot hardware, software, and network issues.
- Log and track support tickets in our CRM system efficiently.
- Escalate complex issues to senior engineers when necessary.
- Document solutions and maintain an updated knowledge base.
Qualifications
- High School Diploma or GED required.
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Strong verbal and written communication skills.
- Ability to work independently in a remote setting.
- Reliable high-speed internet connection required.