Job Description
Join the Future of Remote Support
Are you a tech-savvy problem solver based in Los Angeles? Do you dream of a fully remote career where we handle the setup? Apex Tech Solutions is hiring a Technical Support Specialist to join our elite remote team. We are committed to removing barriers to entry by providing a comprehensive equipment packageāincluding a high-performance laptop, dual monitors, ergonomic peripherals, and high-speed internet stipendsāso you can focus entirely on delivering world-class support.
Why Join Us?
- Full Equipment Provided: We cover all hardware and software costs.
- Hybrid Flexibility: Work from the comfort of your Los Angeles home.
- Career Growth: Clear pathways to Senior Specialist and Team Lead roles.
- Competitive Pay: $22 - $35/hr based on experience.
Role Overview
As a Technical Support Specialist, you will serve as the first line of defense for our enterprise clients, diagnosing and resolving complex technical issues remotely. You will be the face of our brand, ensuring our clients remain productive and satisfied.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network connectivity issues for remote clients.
- Provide step-by-step technical guidance, including screen sharing and remote session management.
- Maintain accurate, detailed documentation of all technical interactions and resolutions in our CRM system.
- Escalate complex issues to Tier 2 engineering teams when necessary, ensuring no ticket falls through the cracks.
- Proactively identify recurring technical trends and suggest process improvements to management.
- Collaborate with cross-functional teams to enhance our product offerings based on user feedback.
Qualifications
- High school diploma or equivalent; Associateās degree in Information Technology or related field is preferred.
- Proven experience (2+ years) in technical support, help desk, or customer service roles.
- Strong working knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a focus on empathy and clarity.
- Reliable home internet connection and a dedicated workspace.
- Ability to work independently and manage time effectively in a remote environment.