Job Description
Are you a problem solver looking for a stable, remote career in the heart of Music City? Nashville Tech Innovations is seeking a dedicated Technical Support Specialist to join our expanding team. We believe in empowering our remote workforce by providing all necessary equipment upfront, so you can focus on what you do best: helping clients.
In this role, you will serve as the first line of defense for technical issues, providing expert guidance and remote troubleshooting. We offer a comprehensive equipment package, including a high-performance laptop, ergonomic accessories, and professional headset, ensuring you have the best tools for the job.
Responsibilities
- Provide exceptional remote technical support via phone, email, and remote desktop sessions.
- Diagnose and resolve hardware and software malfunctions for internal and external clients.
- Configure and manage company-provided equipment to ensure optimal performance.
- Maintain detailed records of all support tickets and case resolutions in the CRM system.
- Collaborate with the IT team to implement new software patches and security updates.
- Escalate complex technical issues to senior engineers when necessary.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Proficient knowledge of Windows and macOS operating systems.
- Strong troubleshooting skills for common peripherals and network connectivity issues.
- Excellent verbal and written communication skills with a customer-first approach.
- Must be self-motivated and able to work effectively from a home office environment.