Job Description
We are looking for a dedicated Technical Support Specialist to join our dynamic team based in Tampa. This is a fully remote position that allows you to work from the comfort of your home while receiving top-tier equipment and daily pay options.
At Tampa Tech Solutions, we prioritize employee growth and convenience. We provide all the necessary hardware and software to ensure you can perform at your best. Whether you are troubleshooting complex IT issues or helping a client navigate a new software, your expertise will be valued.
Why Apply?
- Equipment Provided: We supply a MacBook Pro, noise-canceling headset, and ergonomic monitor stand.
- Daily Pay Option: Get paid daily for your hard work with our flexible pay structure.
- Remote Flexibility: Enjoy the freedom of working from home with no commute.
Responsibilities
- Diagnose and resolve: Troubleshoot hardware and software issues for clients remotely using remote desktop tools.
- Ticket Management: Log, track, and prioritize incoming support tickets to ensure timely resolution.
- Client Onboarding: Guide new hires or clients through the setup of their workstations and software environments.
- Documentation: Maintain accurate records of technical issues and solutions in the CRM system.
- System Maintenance: Perform regular updates and security checks on provided equipment to ensure optimal performance.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Experience: 2+ years of experience in technical support or help desk roles.
- Technical Skills: Proficiency with Windows/macOS, Microsoft Office Suite, and remote access software (TeamViewer, LogMeIn).
- Communication: Excellent verbal and written communication skills to explain technical concepts to non-technical users.
- Environment: Must have a dedicated home office with high-speed internet and a quiet environment.