Job Description
We are seeking a highly skilled Technical Support Specialist to join our expanding remote team. If you are passionate about technology and thrive in a fast-paced environment, this is your chance to make an impact. We offer a competitive package and the flexibility of working from home, specifically designed for our weekend coverage team.
At Apex Digital Solutions, we provide critical IT infrastructure support to businesses nationwide. As a Technical Support Specialist, you will be the first line of defense for our clients, ensuring their systems run smoothly around the clock.
Why You'll Love Working Here:
- Flexible Work Model: Enjoy the comfort of working from home with a structured weekend schedule.
- Competitive Compensation: Earn a solid salary with a 10% premium for weekend shifts.
- Professional Growth: Opportunities to advance your career in IT and customer service.
- Modern Tools: Work with cutting-edge ticketing systems and remote diagnostic software.
Responsibilities
- Provide Tier 2 technical support via phone, email, and chat to US-based clients.
- Diagnose and troubleshoot complex hardware, software, and network connectivity issues.
- Maintain accurate and detailed records of all support tickets and resolutions in our CRM system.
- Collaborate with the engineering team to escalate and resolve critical bugs.
- Ensure high customer satisfaction scores by delivering professional and empathetic service.
- Stay updated on the latest technology trends and internal knowledge base updates.
Qualifications
- High school diploma or equivalent; Associate degree in IT or Computer Science preferred.
- Minimum of 2 years of professional experience in a technical support or helpdesk role.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills with a focus on clarity.
- Ability to work independently and manage time effectively during weekend shifts.
- Reliable high-speed internet connection and home office setup.