Job Description
Join Our Elite Remote Night Shift Team
We are seeking a detail-oriented and empathetic Tier 2 Customer Support Specialist to join our Detroit-based remote team. If you thrive in a quiet environment and want to avoid the rush hour traffic, this is the perfect opportunity for you. Enjoy the flexibility of working from home while earning a competitive salary.
Why You'll Love This Role:
- 100% Remote: Work from the comfort of your Detroit home.
- Night Shift Flexibility: Set your own schedule between 9:00 PM and 6:00 AM.
- No Commute: Save time and money every single day.
We value our employees and offer a comprehensive benefits package, including health insurance, paid time off, and performance bonuses.
Responsibilities
- Handle complex technical and billing escalations for high-value customers.
- Manage a high-volume queue of tickets and calls during overnight hours.
- Collaborate with the Day Shift team to ensure seamless issue resolution.
- Maintain accurate records of customer interactions in Salesforce.
- Proactively identify trends in customer complaints to suggest process improvements.
- Adhere to all company security and compliance protocols.
Qualifications
- 1-3 years of experience in customer service or technical support.
- Must be willing to work a night shift schedule (9:00 PM - 6:00 AM EST).
- High-speed internet and a dedicated workspace are mandatory.
- Strong written and verbal communication skills.
- Ability to troubleshoot basic software and hardware issues.
- High school diploma or GED equivalent required.